Customer Service
NEED SOME HELP?
Here’s how you can get in touch.
- Phone Call
Service in English: 00 800 6610 0066
Service in French: 00 800 8727 8778
Service in Italian: 00 800 8801 0200
Service in German: 00 800 5511 9119
When calling from landline or home number, additional charges might apply. - Email: customercare@moonboot.com
Our customer service team is at your disposal Monday to Friday, from 9:00 to 18:00 CET, excluding public holidays.
SHIPPING & RETURNS
We will always aim to dispatch your order within 48 hours pending product availability and credit verification, we make it our business to ensure a timely delivery of your order!
Delivery time for shipments addressed to:
Italy: approximately 1-2 working days (excluding the Italian islands which may take 2-3 working days).
European Union: approximately 2-3 working days.
Rest of the world: approximately 4-5 working days.
If something, for any reason, doesn't feel right to you, you will have 14 days from the receipt of your order to return the item(s) to Moonboot.com: returns are easy and always free.
